Privacy Policy – True Solar
Last Updated: October 2025
At True Solar, your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, social media pages, advertisements, or services.
1. Information We Collect
We collect personal information to provide you with the best possible solar solutions and customer service. The types of information we may collect include:
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Personal Details: Name, phone number, email address, and city.
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Property Information: Address or location details for solar assessment.
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Lead Form Data: When you submit a form through our Meta (Facebook or Instagram) Ads, we receive the information you provide in the form such as your name, contact number, and message.
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Technical Data: IP address, browser type, device type, and usage data when you visit our website.
2. How We Use Your Information
Your data helps us deliver relevant services and improve your experience. We may use your information to:
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Contact you regarding solar installation or consultation requests.
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Respond to your inquiries and provide customer support.
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Share promotional offers, updates, or service information (only with your consent).
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Improve our marketing campaigns and website experience.
3. Data from Meta (Facebook/Instagram) Lead Ads
When you fill out a lead form on our Meta ads, the data is collected directly from Facebook or Instagram and securely transmitted to True Solar.
We use this information to:
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Contact you regarding your interest in our solar services.
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Send quotations, schedule site visits, or provide consultation details.
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Never sell, rent, or share this information with third parties without your consent.
4. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, or misuse. Your data is securely stored and accessible only to authorized True Solar representatives.
5. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
6. Your Rights
You have the right to:
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Access or correct your personal data.
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Withdraw consent to receive marketing communications.
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Request deletion of your data by contacting us.
7. Third-Party Services
We may use third-party platforms (like Meta Ads or Google Analytics) to collect or analyze data. These services have their own privacy policies which we recommend reviewing.
8. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new “Last Updated” date.
9. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us at:
📧 Email: info@truesolar.com
📞 Phone: +923119192333
📍 Address: Head Office: True Solar Pvt Ltd 65, Ferozepur Road, Lahore